If a reservation is cancelled, the following cancellation fees will apply. Also, please be aware that your reservation will be cancelled if one hour has passed since your reservation is to have started and we haven’t heard from you.
7 days before your rental date –> Free
3 – 6 days before your rental date –> 20% of basic fee
1 – 2 days before your rental date –> 30% of basic fee
Day of your rental –> 50% of basic fee
*The maximum cancellation fee is 6,480 yen (tax included).
Your rental outlet will contact you about paying for the cancellation fee.« I would like to know how to book a rental car.How do you change a reservation? »