Privacy Policy and Handling of Personal Information
- Acquisition and use of personal information
- Personal information to be obtained by the Company
- Provision of personal information (provision to third parties)
- Compliance with laws and regulations
- Management of personal information
- Public announcement of matters concerning "retained personal data" in accordance with the Act on the Protection of Personal Information
- Use of information collection modules
- Inquiries and complaints
Nissan Car Rental Solutions Co., Ltd. is deeply aware of the importance of protecting the personal information of our customers and believes that a healthy relationship with our customers is impossible without protecting their personal information. We believe that protecting the personal information we receive from our customers is our social responsibility, and we will take the utmost care in doing so. We have established the following policy for the protection of personal information, and promote the protection of personal information to earn the trust of customers by ensuring that all employees recognize the importance of protecting personal information and are fully committed to this policy.
1. Acquisition and use of personal information
We acquire personal information only to the extent necessary for our business (car rental, other products and services we handle, etc.). Personal information shall be acquired appropriately only after the purpose of use is clearly disclosed to the customer and the customer's consent is obtained. It shall be used appropriately and within the extent necessary to achieve the purpose of use. We will not handle personal information beyond the extent necessary to achieve the purpose of use (unauthorized use). In addition, to prevent unauthorized use of the information, we will develop an internal management system and take appropriate security control measures. The purposes of use of personal information by the Company are as follows: (1) To manage contracts related to car rental and other products and services handled by the Company (including receiving reservations, exercising rights, fulfilling obligations, and providing services based on contracts, verifying customer identity, contacting customers, and responding to customer inquiries, etc.). (2) To manage car rental members (corporate members and 23 Bonus Club members) (including providing services to car rental members and responding to their inquiries). (3) To respond to inquiries, etc., about the Company (including communications from the Company). (4) To prepare materials for the Company's management analysis, etc. (5) To send printed advertising matters, make telephone calls, send e-mails, etc. regarding car rental, other products and services handled by the Company, and various events and special offers (hereinafter, "company's products, etc."). (6) For market research of company's products, etc. and planning and development of products, etc. (7) For questionnaire surveys for the purpose of planning and development of company's products, etc., or of examining measures to improve customer satisfaction. (8) For screening and management of franchisees. (9) For crime prevention and safety management. (10) To manage job applications (screening of applications, contact for interviews, preparation of documents, and procedures for joining the Company after the hiring decision is made). (11) For other circumstances, such as exercising rights and fulfilling obligations based on contracts or laws and regulations.
2. Personal information to be obtained by the Company
(1) Contact information (name, address, telephone number, and email address) (2) Information for identification (including date of birth, age, gender, nationality, driver's license information, passport, visa or other government-issued identification data, company, and job title) (3) Information for creating an online account (user name and password) (4) Financial information (billing address and other data related to payment) (5) Service usage contents and inquiry contents (6)-1 Location information and activity over the network (including IP address, website access information, usage time, browser version information, operating system, browsing history, user ID, type of information viewed, and cookie information) (6)-2 Customer information automatically collected when Company apps and services are used by users (Company and affiliated company website browsing history, usage information for Company app and services, IP address, information of the device used, and other related information) (7) Audio or video information (call content when contacting the Company, security camera data when visiting the Company, and drive recorder data from Company vehicles) (8) Examination-related information (including identity verification and information that must be collected according to relevant laws and regulations) (9) Other information the user chooses to provide to the Company related to the use of the Company's services
3. Provision of personal information (provision to third parties)
We may provide personal information provided by a customer to third parties with the consent of the customer. In addition, when we outsource our business operations (computer operations, payment settlement operations, customer management, handling of customer inquiries, and all other operations) to a third party, personal information may be entrusted to said outsourced company after taking protective measures. We shall not disclose customer's personal information to any third party without the customer's prior consent, except in the cases listed in the following Items. (1) When jointly using the personal information in accordance with the following i. and ii. i. Joint use with franchisees [Scope of joint users] (9) Franchisees (Refers to business operators that enter the franchise for operating Nissan Rent a Car and e-share mobi Service. Franchisees can be confirmed at Nissan Car Rental Solutions Co., Ltd. (nissan-rentacar.com. However, this does not include Nissan Guam Rent a Car.) [Specific items of personal information to be jointly used] • Customer's name, driver's license information, address, date of birth, gender, telephone number, e-mail address, and emergency contact information • Information on the contents of the Rental Contract such as the vehicle type, purpose of use, and rental period • Information that is provided by the All Japan Rent-A-Car Association [Purpose of joint use] For the purposes of use listed in "1. Acquisition and use of personal information" above [Chief administrator] The Company (The Company's address and the name of its representative can be confirmed at Nissan Car Rental Solutions Co., Ltd. (nissan-rentacar.com)) ii. Joint use with Nissan Motor, etc. [Scope of joint users] The Company, its subsidiaries and affiliates, and Nissan Motor Co., Ltd. (hereinafter referred to as "Nissan Motor"), subsidiaries and affiliates of Nissan Motor. Nissan Motor's subsidiaries and affiliates can be confirmed at the URL below. https://www.nissan-global.com/JP/COMPANY/PROFILE/SUBSIDIARY/ [Specific items of personal information to be jointly used] • Customer's name, driver's license information, address, date of birth, gender, telephone number, e-mail address, and emergency contact information • Information on the use history of the Company's services (e.g., vehicle type used, vehicle registration number, etc.), dashboard camera images, automobile accidents and vehicle troubles • Information provided by a customer through campaigns and questionnaires conducted by the Company, or through customer's application to the Company • Browsing history of the Company's website and the Company's app, opening history of messages delivered by the Company via the app, e-mails, and other methods, and click history of the Company's advertisements • Information obtained when a customer contacts the Company (by telephone, chat, e-mail, or any other means) [Purpose of joint use] For the purposes of use stated in "1. Acquisition and use of personal information" above and the purposes of use stated in "1. Acquisition and use of personal information" in Nissan Motor's "Personal Information Protection Policy" (can be confirmed in Nissan Motor's Privacy Policy). [Chief administrator] The Company (The Company's address and the name of its representative can be confirmed at Nissan Car Rental Solutions Co., Ltd. (nissan-rentacar.com)) (2) When disclosing information in response to a request for disclosure under the provisions of laws and regulations. In other cases where we determine that the disclosure of information is necessary for the public interest. (3) In the event that the renter does not return the rental car and we provide such fact to the All Japan Rent a Car Association, the information provided will be used by the Association, its member car rental associations of each prefecture, and their member businesses. (4) When providing the data in connection with business restructuring (merger, company split, business transfer, etc.) and transfer of receivables, etc.
4. Compliance with laws and regulations
We will comply with all applicable laws, regulations, national guidelines, and other norms regarding the handling of personal information in our possession.
5. Management of personal information
We manage personal information appropriately and strictly, and take security control measures to prevent leakage, loss, or damage of personal information. In addition, we will establish and implement procedures to prevent the occurrence of problems, and promptly take corrective actions to prevent the recurrence of problems. In the event that the use or management of customer's personal information has been outsourced to a third party, we will strictly supervise and control the handling of personal information by such third party.
6. Public announcement of matters concerning "retained personal data" in accordance with the Act on the Protection of Personal Information
(1) Name of business operator handling personal information Nissan Car Rental Solutions Co., Ltd. (The address and name of the representative can be confirmed at Nissan Car Rental Solutions Co., Ltd. (nissan-rentacar.com)) (2) Purpose of use of "retained personal data" Listed under purposes of use of personal information. (3) Requests for disclosure, suspension of use, etc. of "retained personal data" Customers may request disclosure of "retained personal data" held by the Company (If, as a result of disclosure, the contents of the "retained personal data" are found to be inaccurate or erroneous, we will promptly take measures to correct or delete the data). In addition, with respect to the use and provision of information as described in 1-(5) through (8) and 3-(1), customers may request the suspension of use, etc. Please note that any expenses incurred in making such a request must be borne by the customer.
• Required Information for Application for Disclosure of Personal Information (For the Individual and Legal Representatives) _.pdf • Required Information for Application for Disclosure of Personal Information (For Agents) _.pdf • Personal Information Disclosure Application Form (For the Individual and Legal Representatives) _.pdf • Personal Information Disclosure Application Form (For Agents) _.pdf • Power of Attorney for Application for Personal Information Disclosure (For Agents) _.pdf • Required Information for Petitioning for Suspension of Use, etc. of Retained Personal Data _.pdf • Petition for Suspension of Use, etc. of Retained Personal Data _.pdf
7. Use of information collection modules
In order to improve our services, develop new services, and analyze our customers' situations, we may use information collection modules to collect and provide information on the application and websites, etc. that we provide. These information collection modules allow us to identify customer's device, but we do not obtain any personally identifiable information such as customer's name, address, telephone number, or e-mail address.
8. Inquiries and complaints
Inquiries and complaints regarding "retained personal data" and our security control measures should be made in writing to the following address.
Nissan Car Rental Solutions Co., Ltd. Department in charge of compliance within the Administration Division 1-1-1 Takashima, Nishi-ku, Yokohama-shi, Kanagawa 220-8686 Japan 045-277-5518
In addition, we may record the contents of written documents related to inquiries, etc.
We have established a consultation service and respond in good faith to inquiries and complaints regarding the handling of personal information and security control measures.
Date of enactment: November 18, 2022 Date of revision ①: November 1, 2023 Date of revision ②: January 1, 2025
