Insurance & Coverage System

* Click here for details on compensation for customers who have concluded contracts before Saturday, October 31, 2020.

Light Plan

In the event of an accident, compensation will be provided within the range of the following compensation limits.

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Compensation will not be provided if any of the rental agreement or insurance agreement disclaimers apply.

Personal compensation
When the customer injures or kills another person
No limit per person (includes ¥30 million automobile liability insurance)

Property damage compensation
When the customer damages another person’s vehicle or property
No limit per accident (accident out-of-pocket payment amount (deductible): ¥50,000)

Vehicle compensation
When the customer damages the rental car
Up to vehicle market value per accident (accident out-of-pocket payment amount (deductible): ¥50,000)
*¥100,000 for microbuses and vehicles with license plates with 1xx vehicle class codes

Personal injury compensation
Injuries caused by passenger accidents (including death and disability) shall be compensated regardless of the driver’s degree of fault.
Up to ¥50 million per person

[Cases in which the insurance compensation system cannot be applied]

Insurance/compensation will not be provided in the following cases, and the customer will be liable for any and all damages (rental car repair costs, cleaning costs, costs relating to rental car salvage, etc.) that occur.

Failure to carry out necessary procedures in the event of an accident such as contacting the police and the rental company

When the rental agreement is violated

  • An accident that occurs during an unauthorized extension of the rental period
  • Driving without a license
  • Driving while drinking or drunk
  • When there is a violation of other matters in the rental agreement, etc.

When an insurance agreement disclaimer applies

  • Damage caused to property owned, used, or managed by the customer
  • Tire damage due to punctures or bursts
  • Lost or damaged hubcaps
  • Lost or damaged keys
  • Any other damage that was caused intentionally

Failure of proper usage on the part of the customer

  • Smoking in non-smoking vehicles (including e-cigarettes and heated tobacco products)
  • Repairs due to refueling with an improper fuel type
  • When the vehicle is stolen while parked and the key is in the ignition or the doors are unlocked
  • Lost keys
  • Damage to in-vehicle equipment
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In the case of smoking in a non-smoking vehicle, the customer will be charged a penalty of ¥70,000 (including restoration costs) in addition to the non-operation charge.

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All matters relating to rentals are based on the rental agreement.

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All matters relating to the applicability of insurance are based on the insurance agreement.

Standard Plan

By enrolling in the Standard Plan at the time of contract, in addition to the compensation provided by the Light Plan, you will also be exempt from the deductibles for property damage compensation (¥50,000) and vehicle compensation (¥50,000; ¥100,000 for microbuses and vehicles with license plates with 1xx vehicle class codes) in the event of an accident.
In addition, assistance in the event of incidents such as flat or damaged tires is also provided.

*

Compensation will not be provided if any of the rental agreement or insurance agreement disclaimers apply.

*

In the case of smoking in a non-smoking vehicle, the customer will be charged a penalty of ¥70,000 (including restoration costs) in addition to the non-operation charge.

Price Vehicle / Class
¥1,650/24 hrs.

Passenger vehicle
P0-P8 / PH2 / E4-E5 / EC
Commercial vehicle
V / C0-C1 / T0-T1

¥2,200/24 hrs.

Passenger vehicle
RV / RH / W / WW
Commercial vehicle
C2

¥2,750/24 hrs.

Passenger vehicle
P9 / PH8-PHX / PS8-PSX
Commercial vehicle
T2-T6 / M1

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Prices shown include 10% consumption tax.

*

Maximum plan price for rentals up to 1 month is capped at 15 days.

Included roadside assistance coverage (up to ¥20,000)

  • Jumping cost when battery dies
  • Unlocking cost when keys are locked inside
  • Towing fees: To the repair shop designated by the rental store (up to ¥100,000)
    *Does not include towing fees for parking violations

Other services

  • If you will be late to return the vehicle, contact the shop at least 1 hour before your scheduled return time and your rental period will be extended by 1 hour free of charge
    *Within the regular business hours of the shop where you are returning the vehicle
    *Does not apply if you exceed the 1 hour extension

Full Support Plan

By enrolling in the Full Support Plan at the time of contract, in addition to the compensation provided by the Standard Plan, you will also be exempt from paying the non-operation charge.

*

Compensation will not be provided if any of the rental agreement or insurance agreement disclaimers apply.

*

In the case of smoking in a non-smoking vehicle, the customer will be charged a penalty of ¥70,000 (including restoration costs).

Price
¥550/24 hrs.

Added to Standard Plan cost

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Prices shown include 10% consumption tax.

Exemption of NOC (Non-operation charge) payment

You will be exempt from paying the non-operation charge that is assessed in the event of an accident.

NOC (Non-operation charge) rates

Vehicle / Class Operable Inoperable

Passenger vehicle
P0-P8 / PH2 / E4-E5 / EC
Commercial vehicle
V / C0-C1 / T0-T1

20,000 50,000

Passenger vehicle
RV / RH / W / WW
Commercial vehicle
C2

30,000 70,000

Passenger vehicle
P9 / PH8-PHX / PS8-PSX
Commercial vehicle
T2-T6 / M1

50,000 100,000

Light Plan accident out-of-pocket payment amount: up to ¥200,000

Standard Plan accident out-of-pocket payment amount: up to ¥100,000

Full Support Plan accident out-of-pocket payment amount: ¥0