User's guide
(first time users)If a reservation is cancelled, the following cancellation fee will be charged. Please note that we may cancel your reservation if we are not notified more than one hour before the scheduled departure time.
| 7 or more days before your scheduled pick-up date | 3 to 6 days before your scheduled pick-up date | 1 to 2 days before your scheduled pick-up date | On or after your scheduled pick-up date | 
|---|---|---|---|
| Free of charge | 20% of the basic fee | 30% of basic fee | 50% of basic fee | 
Full payment is required at the time of pick-up. Any additional charges (extension, gasoline, etc.) will be settled upon return. ※As a general rule, please pay by credit card.
Customers are responsible for the cost of gasoline. The customer must return a full tank of gas at a designated gas station or pay us the amount calculated in accordance with odometer reading. Due to the high number of accidents caused by spilled gasoline at self-service stations, please do not add more gasoline to your tank when filling up.
If you extend the contract period, you will be charged an extension fee based on the extended time at the time of return. ※Please be sure to contact the pick-up store if you wish to extend the contract period.
You can set the store you rent from and the store you return to separately. ※You will be charged the following drop-off fee according to the distance between the departure store and the return store.
| Vehicle class | Mini, Compact, Standard, etc. | Wagon, SUV, etc. | 
|---|---|---|
| Up to 20 km | Free | Free | 
| Up to 50 km | JP¥5,500 | JP¥6,600 | 
| Up to 100 km | JP¥11,000 | JP¥13,200 | 
| Every 50 km thereafter | JP¥5,500 | JP¥6,600 | 
Tax included
※Applicable classes for mini, compact, standard, etc.: P0-P9, PH2, PH8-PHX, PS8, PT0, PT5, E5, V1 ※Wagon, SUV, etc.:W4〜W6, WH4,RV1, RHO〜RH1,C0~C2
If a 4WD vehicle is specified, an additional JP¥1,650 (tax included) per day will be charged. However, EXTRAIL is excluded. ※For rentals of up to one month, the maximum rental period is 15 days.
High season rates will be applied to all vehicle types except commercial vehicle for departures between 4/29 and 5/5, 7/20 and 8/31, and 12/28 and 1/5. In the case of departures during the above periods, the entire rental period will be subject to the high season fee.
| Passenger car (P, PT, PH, E class) | JP¥1,100 per day (tax included) | 
|---|---|
| Wagons, etc. (W・WH・RV・RH class) | JP¥2,200 per day (tax included ) | 
A late-night rental fee of JP¥1,100 (tax included) will be charged for departures and returns between 22:00 and 4:59 the following day. A total of JP¥2,200 (including tax) will be charged for both departing and returning within the applicable time period.
Rates for islands (Rishiri Island, Rebun Island, Okinawa Prefecture) and overseas (Guam) are determined separately. All other matters related to the rental of vehicles are in accordance with the "Rental Agreement".
| Equipment | Calculation unit | Equipment Fee | 
|---|---|---|
| ETC card | per day | JP¥220 | 
| Drive recorder | per rental | JP¥330 | 
| Studless tires | per day | JP¥1,650 (1 set of 4 tires) | 
Tax included
| Child seat | JP¥550(tax included)/24H JP¥1,100(tax included)/more than 24H | 
|---|
| Common name | Guideline for children | |
|---|---|---|
| 
 | Baby seat (rear-facing) | Height 80cm or less | 
| Child seat (forward-facing ) | Height 70-105cm or less  | |
|  | Junior seat | Height 100 to 138 cm or less  | 
※We offer both baby seats and child seats, some passenger cars and commercial vehicles cannot be installed. Please contact us for details.
※Up to two baby seats or child seats may be rented per vehicle.(More than two junior seats can be rented.) However, the maximum number of passengers may not be able to be accommodated due to the need for seating space when using a seat.
Consumption tax is included in the total rental price (excluding non-operation charge).